terms and conditions.

devon tree services.

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Your Guide to Working with Devon Tree Services Ltd – Terms and Conditions

We are very keen to provide a quality service and a high level of customer satisfaction. Please take a few minutes to read the information below as this forms the terms and conditions of our contract. Further information about the company is available on our website www.devontreeservices.co.uk.  Devon Tree Services Ltd agrees to perform the work in a competent manner in compliance with the specification contained in the quotation.

Do you take everything away?
Most customers these days require removal of all arising waste material from site and this will usually be specified in the quotation. However, woodchips are a useful garden mulch and we increasingly find clients requesting that the chips are left for their own use. Timber may also be useful for firewood but it is not normally left in sizes ‘ready for the fire’ unless specified in the quotation.

Stump grinding.
Stump grinding is normally carried out within a few days of the felling rather than on the same day. We will call you to arrange a convenient time to undertake this work.  Stump grindings are normally used to backfill the resulting hole as they decompose rapidly. The chippings can be removed from site but this would incur an additional cost.

Will my neighbours be affected?
Sometimes it is necessary to have access to a neighbouring property, particularly when branches overhang. It would be very helpful if you could inform them of your intention to carry out work and the date on which it will take place.

Do I need to protect my walls or lawns?
Whilst our staff will operate with care and diligence, our work often entails the carrying of large amount of material (brushwood/logs) over lawns and past the house. Please make sure that vulnerable surfaces (such as white walls) are adequately protected (builders polythene is a good method) and that fragile objects are moved (such as pots etc.). Our staff will be more than happy to move heavier objects for elderly or disabled clients. Lawns tend to recover rapidly but very wet weather can give rise to very muddy conditions. We are able to provide boards to protect the lawn. However, this is not a standard procedure and may incur an additional cost. If in doubt, please discuss with our office.

When do I pay?
When the job is completed, the Team Leader will ask you to sign the job sheet to confirm your satisfaction. Please only sign this when you are satisfied that all items are completed. Please raise any queries with the Team Leader before signing the job off. The office will invoice ‘signed off’ jobs within 14 days. All contracts and instructions are accepted on the basis of payment of full invoice price within 7 days of the date of invoice. Payment may be made by cheque, bank transfer (BACS), cash or debit/credit card (please note, a charge of 1.5% will be added to any invoices that are settled by credit card).

Amendments to the contract must be made in writing.

Any complaints, which may arise from work performed under any contract, arising from acceptance of the estimate must be made within the period of 7 days from the date of invoice, unless agreed in writing to the contrary.

Where applicable, value added tax (VAT) shall be charged at the current rate. Where applicable, value added tax (VAT) shall be charged at the current rate at the time of works being completed.

What does 30% mean?
Tree pruning is usually described in terms of a percentage amount. Therefore 30% reduction means approximately one third of the branch length. The climber will aim to prune to the most ideal point, usually a smaller secondary branch. Thinning is different from reducing. Thinning involves removing a percentage of materials from the tree without actually reducing its size.

What time will the team arrive?
Most jobs are completed efficiently and on time. However, occasionally a job will over-run or the weather will prevent us from working to time. The earliest time the team will arrive is 8.30a.m. However, in the case of smaller contracts, we are not able to estimate an arrival time until late afternoon of the previous day and even then can only advise an a.m. or p.m. arrival. We will make every effort to please clients who particularly require a morning or afternoon visit.

All work carried out by Devon Tree Services Ltd. shall be covered by a £5,000,000 Third Party and Public Liability Insurance for damage to person’s property that may result in the implementation of the Contract.
Do I need permission?
The trees within this contract specification may be in a Conservation Area or be subject to a Tree Preservation Order. Upon acceptance of our quotation, we shall check for the presence of legislative protection (Tree Preservation Orders etc); no charge is made for this Local Authority check. If a notification/application is required, we are happy to handle this on your behalf, but advise that a charge will normally be made for this service.

Investigation of Private Covenants shall be the responsibility of the Owner and no liability shall attach to Devon Tree Services Ltd for a breach any such Covenant.

Do you replace trees/shrubs that die?
We endeavour to obtain good quality plants that comply to BS3936: Part 1: 1992 - Nursery Stock – ‘Specification for Trees and Shrubs’ which are handled with care and planted to industry standard. It is important however that you look after your new plantings and ensure that they are regularly watered and maintained. Trees and shrubs that fail due to circumstances beyond our control shall not be replaced. Please ask our staff for guidance on how to look after new trees if in doubt.

Do I need to treat (poison) the stump after felling?
The majority of conifers will cease to grow following felling and will decay naturally. Some deciduous species will send up shoots. We try to avoid the use of chemicals but on request will apply a single treatment to manufacturer’s specification. Further treatments (if required) will attract additional cost. No guarantee can be given as to the efficiency of a pesticide after application, due to conditions beyond our control.

Should it be necessary, Devon Tree Services Ltd will obtain the permission of the National Rivers Authority to apply pesticides to water or interfere with a watercourse.

Underground and overhead services:
Although every reasonable effort shall be made to locate the presence of underground services, unless a plan showing the exact location of underground pipes, wires or cables has been forwarded to us by the Owner of the land or his agent prior to the formation of the Contract, Devon Tree Services Ltd shall be under no liability for any damage caused as a result of work performed under the Contract to such pipes, wires or cables, or for any damage to property resulting therefrom, and the Owner of the land or his agent shall be solely liable for any such damage.

Any charge for the removal of power lines or telephone cables shall be the responsibility of the Owner, unless otherwise agreed in writing with Devon Tree Services Ltd.








All measurements mentioned in any correspondence are approximate.

Our surveyor will make an assessment for evidence of bats and nesting birds, and if found, we will contact you to discuss the procedure required in order to carry out any works. If our surveyor assesses that there is no wildlife when pricing the works, but the cutting team subsequently find evidence of such, we have a legal obligation to cease works, and our Operations Manager will contact you to discuss the next step. 

Devon Tree Services Ltd. shall not be liable in damages or otherwise because of non-performance of a Contract arising on account of adverse weather conditions, strikes, lock-outs, war and civil commotion; or lack of adequately skilled labour due to causes beyond our control. Further, we retain the right in such circumstances to cancel the Contract in whole or in part. Completion dates shall be contingent upon weather conditions. 90 days after the submission of the quotation, Devon Tree Services Ltd reserves the right to withdraw and re-price work.

Quotations for felling are based upon the assumption of trees being free from metal, stone or other hidden obstructions. In the event of a tree being impossible to fell in the normal way, Devon Tree Services Ltd. reserves the right to re-quote accordingly.  The Contract price is based on the site conditions existing at the time of the preparation of the estimate remaining unchanged.

If, whilst working on site, a member of the work team considers their personal safety is at risk, or that they would breach the conditions of the Health and Safety at Work Act (1974), they are entitled to abandon the works, and will advise the customer accordingly.