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Devon Tree Services Limited
Company Number: 08549843
Address: Little Acre, Ipplepen, Devon, TQ12 5TR
Phone: 01803 814126
Email: info@devontreeservices.co.uk

Last updated: 27/06/2025

1. Introduction
This Privacy Policy explains how Devon Tree Services Limited (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you use our website https://devontreeservices.co.uk or contact us directly. We are committed to complying with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).

2. What Personal Data We Collect
We may collect and process the following types of personal data:

  • Identity Data: your name.
  • Contact Data: address, email address, phone number.
  • Technical Data: IP address, browser type, operating system, and other technology on the devices you use to access this site.
  • Usage Data: information about how you use our website and services.
  • Enquiry Data: details you provide when you contact us for quotations or advice.
  • Transaction Data: details of services you have purchased or considered.

We do not collect special categories of personal data (e.g., health information) unless required by law.

3. How We Collect Your Data
We collect data through:

  • Direct interactions (enquiries via phone, email, or contact forms).
  • Automated technologies (cookies and similar tracking technologies).
  • Third-party services (e.g., website analytics tools).

 

4. How We Use Your Personal Data
We use your personal data for the following purposes:

  • To respond to enquiries and provide quotations.
  • To deliver our services to you.
  • To manage billing and payments.
  • To improve our website and services.
  • To comply with legal obligations.

 

5. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:

  • Contractual necessity: processing necessary to perform a contract with you or take steps at your request.
  • Legitimate interests: for running our business and providing services, where these interests do not override your rights.
  • Legal obligation: complying with applicable laws and regulations.

 

6. Disclosure of Your Data
We may share your personal data with:

  • Service providers (e.g., IT hosting and support, payment processors).
  • Professional advisers (e.g., accountants, insurers).
  • Regulators or authorities if legally required.

We never sell your personal data to third parties.

7. International Transfers
We do not routinely transfer your data outside the UK. If we ever need to, we will ensure appropriate safeguards are in place in line with UK GDPR.

8. Data Security
We have implemented suitable security measures to protect your personal data from accidental loss, unauthorised use, or disclosure.

9. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, or reporting requirements. Typically, enquiry and transaction data are kept for 6 years after our last interaction.

10. Your Legal Rights
You have the right to:

  • Access the personal data we hold about you.
  • Request correction of your data.
  • Request erasure of your data.
  • Object to processing.
  • Request restriction of processing.
  • Request data portability.

To exercise any of these rights, please contact us at info@devontreeservices.co.uk.

11. Cookies
Our website uses cookies to enhance your experience and collect usage statistics. You can manage cookie preferences through your browser settings. For more detail, please see our Cookie Policy.

12. Complaints
If you have concerns about how we process your personal data, please contact us so we can resolve them. You also have the right to complain to the Information Commissioner’s Office (ICO):

Website: www.ico.org.uk
Phone: 0303 123 1113

13. Updates to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date.

Contact Us
If you have any questions about this Privacy Policy or your data, please contact:

Devon Tree Services Limited
Little Acre
Ipplepen
Devon
TQ12 5TR
Email: info@devontreeservices.co.uk
Phone: 01803 814126